The Hotel Front Desk Is a Distribution Channel | By Doug Kennedy

The Hotel Front Desk Is a Distribution Channel | By Doug Kennedy: "Consider displaying a slide show of pictures of upgraded accommodations on an I-Pad placed at the front desk.

Securing return reservations at departure. Although many guests use express check-out, plenty of others still stop by to pick-up their zero-balance receipt. Make sure guests, especially corporate and business clientele, are offered the opportunity to rebook for their next trip upon departure. You'll not only be ensuring that your guests aren't tempted to check-out the competition, but you'll also potentially be eliminating distribution costs such as travel agency commissions and CRS fees, while along the way showing guests that you value their future business."

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