What is your marketing doing? And what is your sales process doing?

The job of your marketing is to bring you qualified prospects.The job of your sales process is to close the deals and build relationships with the best ones

Friday, June 7, 2013

Online Marketing Medspas Do Wrong

By Ceri Marsdan


Bad web development and design is more common than you would imagine in an industry like Medical Aesthetics. Old and outdated platforms, no lead generation tactics, and bad color schemes, these are seen in many websites despite much better options.

Too many MedSpas and other businesses do nothing more with their Facebook pages than semi-automated news posts. Some accounts on social sites are full of links that don't actually go anywhere, or nowhere relevant. People don't waste their time on profiles like those. Interacting with and engaging people is what social networks are for. Having a poll, an interesting photo, a contest to win a great prize, these are some good ways to get people commenting and interacting on a website. Anything that requires and rewards action can work to turn casual fans or followers into friends and patients. Always reply to messages and comments, start conversations on twitter and join into trending topics in your area.

Even today, email still is an important way to get messages across to current and potential clients. Surprisingly many doctors have no idea about this. It is fairly common to see MedSpas have no email list to leverage all these years of relationship building. When a company keeps a detailed list of emails of customers and people who are interested in their products, they can send promotions tailored to them, and get great results.

Content marketing is a key element of inbound marketing for good reason. The algorithms that Google uses to find results is continuously being upgraded and improved, and newer content shows up higher in the list. The trend is toward social media affecting search engine results, and more visitors end up on sites who use them, and keep customers interested. A lot of methods can be used to reach customers and having a simple blog is a good way to begin. An effective and innovative marketing campaign must be an important part of any MedSpa's overall business plan, to make various kinds of content all over the web. Keep the target client in mind during each aspect of the process to have a client sign up for services. When clients search for you or your services and they find you over and over again, you begin to look like the expert. If your web presence is more prominent, people will trust you more than other companies that offer similar services.

Many patients leave reviews on the websites of the practices they receive procedures from, and a lot of potential new clients will look through the comments. Having the trust of the potential customer is a major concern to a website's owner. Having a non-biased third party describing your services and their experience adds an element of trust and credibility that will help any business. There is power in story telling and the ability to identify with a customer story is certainly compelling. Word-of-mouth is a great medical advertising tool since it is backed by real experience.

Practically every MedSpa practice has a website for marketing purposes. But that alone is not enough to attract and retain patients. Thanks to the internet, people are looking up local MedSpas online and checking out the reviews that past clients leave on the company website, detailing how the medical professionals handled their case.




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